Department of Motor Vehicles

Andres Ayala Jr. resigned as head of the troubled Connecticut DMV in the wake of a disastrous role out of a new computer system. The computer software, meant to streamline DMV services, resulted in massive wait times, erroneously suspended registrations and a number of angry complaints beginning in August 2015. While Ayala appeared to shoulder the blame, his tenure and the continued problems came at the end of a process that began in 2009.

The Department of Motor Vehicles, which recently saw its commissioner resign amid serious customer service problems, spent $1.9 million on overtime in the first six months of fiscal year 2016, already exceeding the $1.7 million spent in 2015. DMV overtime is only likely to increase with a backlog of hundreds of thousands of requests. Gov. Dannel Malloy recently appointed Dennis Murphy, former deputy commissioner of the Labor Department, to replace Andres Ayala as DMV commissioner.