Promoted Former Commissioners Avoid Blame for DMV Debacle
Andres Ayala Jr. resigned as head of the troubled Connecticut DMV in the wake of a disastrous role out of a new computer system. The computer software, meant to streamline DMV services, resulted in massive wait times, erroneously suspended registrations and a number of angry complaints beginning in August 2015. While Ayala appeared to shoulder the blame, his tenure and the continued problems came at the end of a process that began in 2009.